We design incoming and outgoing call handling around company structure. Extensions, groups, voice menus and routing reflect working hours and responsibilities.
Carrier connections, call quality, forwarding and unavailability scenarios are tested. CRM integration and call recording follow agreed requirements; carrier terms and recording access rules are considered separately.
Corporate IP telephony
Who it is for
- Sales, support teams and distributed offices
Corporate IP telephony
Challenges we address
- Incoming calls are lost or fail to reach the right person
Corporate IP telephony
What is included
- Numbering plan, queues and voice menus
- SIP connectivity and employee device setup
- CRM integration and route validation
Corporate IP telephony
What you receive
- Configured telephone system
- Routing diagram and employee instructions
How we work
- 01
Discovery and scope
We assess the current environment, requirements and constraints. Priorities include: Incoming calls are lost or fail to reach the right person. We agree on scope and acceptance criteria.
- 02
Design and implementation
We design the solution and carry out agreed activities: Numbering plan, queues and voice menus; SIP connectivity and employee device setup; CRM integration and route validation. Changes are checked before entering the production environment.
- 03
Validation and handover
We validate agreed scenarios, record limitations and hand over documentation. Project timing follows discovery; support hours and response targets are defined in a separate agreement.
How pricing works
Costs depend on users, concurrent calls, equipment, integrations and carrier services.
Get a consultationCommon questions
Can existing phone numbers be retained?
That depends on the carrier and service conditions. Number portability or existing-line connectivity is checked before architecture selection and cutover planning.