We shape the service around company structure and the existing IT team. Responsibilities may cover a specific area or combine user support, administration and supplier coordination.
Onboarding records the initial environment, access and unresolved risks. The agreement defines responsibilities, hours, priorities and reporting; infrastructure development is planned alongside routine operations.
Full and partial IT outsourcing
Who it is for
- Companies without an internal IT team or seeking additional capacity
Full and partial IT outsourcing
Challenges we address
- Critical IT tasks depend on individuals without clear ownership
Full and partial IT outsourcing
What is included
- Infrastructure onboarding and responsibility mapping
- Support and routine maintenance management
- Reporting, supplier coordination and development planning
Full and partial IT outsourcing
What you receive
- Service model and consolidated system inventory
- Regular reports and agreed improvement plan
How we work
- 01
Discovery and scope
We assess the current environment, requirements and constraints. Priorities include: Critical IT tasks depend on individuals without clear ownership. We agree on scope and acceptance criteria.
- 02
Design and implementation
We design the solution and carry out agreed activities: Infrastructure onboarding and responsibility mapping; Support and routine maintenance management; Reporting, supplier coordination and development planning. Changes are checked before entering the production environment.
- 03
Validation and handover
We validate agreed scenarios, record limitations and hand over documentation. Project timing follows discovery; support hours and response targets are defined in a separate agreement.
How pricing works
Costs depend on delegated functions, users, sites, infrastructure and service coverage.
Get a consultationCommon questions
Can we retain our own system administrator?
Yes. Partial outsourcing complements the internal team. Responsibilities, permissions and escalation paths are separated clearly to avoid duplicated or unowned tasks.